Citadel Blue FAQs

You’ve Got Questions—
Citadel Blue Has Answers

You’ve Got Questions—Citadel Blue Has Answers

Here are the most common questions we’re asked and our answers.

What are managed IT services?

Managed IT Services let you outsource all or specific IT operations to a specialized service provider—a Managed Service Provider (MSP). Managed IT services vary, but the primary responsibility is network monitoring, management and problem resolution.

Why are managed IT services valuable?

Companies of all sizes in all industries have constantly changing technology needs. To support an increasingly complex IT environment, having an IT partner that employs experts can reduce downtime, plus save you money and a ton of headaches.

How can my organization benefit from managed IT services?

Managed IT services proactively monitor your network to stop issues before they interrupt your workday. Remote monitoring significantly reduces your risk of viruses, breaches and downtime.

Can managed IT services save me money?

According to payscale.com, the median salary of one Information Technology Manager in the U.S. is $78,734, plus benefits and bonus. Partnering with Citadel Blue gives you the advantage of an entire IT team for a fraction of that cost.

Can you provide managed IT services for any size business?

Yes! For small to mid-sized companies, we often act as an outsourced IT staff or supplemental small in-house team. For larger organizations, we help fill in gaps, complete projects, perform migrations or augment an in-house IT team.

I already have an existing IT team, why do I need you?

Citadel Blue will partner with your team to fill gaps, add specialized expertise, expand coverage or free up their time to focus on more strategic initiatives. A co-management solution may be best for your business—you can get the support you need while maintaining control over IT decisions.

What’s the difference between outsourced and co-managed IT?

Completely outsourcing your technology services frees up your time to work on more strategic projects. Under a co-managed model, we collaborate with your existing tech team and take over the tasks they don’t like to do, don’t know how to do, or simply don’t have time to do.

Can I just call you when something breaks instead of paying a monthly fee?

A break-fix strategy only works if the rest of your systems are working correctly. This is a more expensive way to manage IT—costs can be unpredictable and difficult to budget. For a fixed monthly fee, our tech experts respond to proactively monitor your environment to prevent problems from happening in the first place.

What if I have problems after work hours or on holidays?

Our experts are available 24/7/365 to assist with any problems that occur. We have your IT covered even on nights, weekends and holidays.